Who We AreThis. This Privacy Policy explains how we collect, use, and protect your personal data. “We” or “Quickoo” refers to Quickoo Oy, the data controller. “You” refers to any user, customer, or visitor to our services.What Data We CollectWe may collect the following personal data: Identity & Contact Info: Name, email, phone number, delivery address, date of birthBilling Info: Company name, VAT number (if applicable), invoicing detailsOrder Details: Cart contents, delivery notes, and payment historyCommunications: Emails, chat messages, support ticketsUsage Data: Browsing behavior, cookies, IP address, analytics data3. Why We Collect Your Data Type of Data Purpose Legal Basis Retention Identity & Contact Order delivery, account managementContract performance, Legitimate interest 4 years after last activity Billing & Payments Invoicing, accounting, taxation Legal obligation, Contract performance 10 years (per Finnish Tax Act)Usage & CookiesImprove services, personalization, marketingConsent, Legitimate interestUp to 2 years Communication Records Customer support, dispute resolutionLegitimate interest4 years4. Your RightsUnder GDPR, you have the right to:Access – Know what data we hold about youCorrect – Fix errors in your data. Delete – Request deletion where allowedRestrict – Limit how your data is usedObject – Say no to certain uses, like marketingPort – Get a copy of your data in a usable formatWithdraw Consent – At any time for processing based on consentFile a Complaint – With the Finnish Data Protection Ombudsman: tietosuoja.fiWe respond to all rights requests within 30 days.5. Who We Share Data We only share your personal data with:Service Providers – E.g., Shopify, payment gateways, logistics partners, IT providersLegal Authorities – If legally requiredEmergency Services – For safety or fraud preventionWe do not sell your data. We do not transfer your data outside the EU without appropriate safeguards.6. Cookies & Tracking use cookies to enhance your experience. These include: Necessary Cookies – For basic site functionality. Analytics Cookies – To understand user behaviorMarketing Cookies – To personalize offers and adsYou can manage or revoke your consent at any time here or via your browser settings.7. CCTV & Physical StoresIf you visit a Quickoo facility (warehouse, office), please note: We may use a CCTV system for security and safety.Recordings are stored for 30 days, unless needed for investigations.Access is strictly limited and secured.8. Contact UsTo ask about your data or exercise your rights:Email: info@quickoo.euPhone: +358 414865651 Post: Quickoo Oy, Rajamaankaari 10B, 02970, Espoo, Finland Hours: Mon–Fri, 9:00 AM – 5:00 PM9. Updates to This PolicyWe may update this Privacy Policy from time to time. If we do, we will notify you by email or post a clear notice on our site.
